Join Orus, a rapidly growing European insurtech, as a Customer Care Specialist. You will be at the heart of our customer relationship, managing daily requests and contributing to the improvement of the customer experience. You will benefit from a stimulating work environment, competitive compensation, and attractive benefits. Manage customer relations on a daily basis, end-to-end, by responding to requests via email, phone, and WhatsApp. Analyze and resolve technical requests related to activation, billing, cancellation, renewal, coverage, and unpaid invoices. Contribute to the improvement of internal processes and tools by collaborating with the Sales, Product, Insurance, and Operations teams. You are fluent in French and Spanish, both written and spoken. You have prior experience in customer relations or support. You are motivated by customer service and are not afraid to pick up the phone 15 times a day. You are pedagogical and can explain complex concepts in a simple and accessible way. You remain calm under pressure and find solutions even in tense situations. You are curious and seek to understand before acting. You are rigorous and performance-oriented: you enjoy tracking your results and improving. You are sensitive to our mission: simplifying insurance for professionals and freelancers. You are looking for an environment where you learn quickly, move forward together, and value excellence. 👋 Why apply even if you don’t meet all the necessary prerequisites? Aware that we all have different approaches to applications, we encourage you to apply if this offer matches your current situation or what you would like to become in your next position. We hire people, not roles, and everyone should feel free to apply as it can only bring learning or success. Customer Care Specialist - Bilingual FR/ES - CDI - Paris at Orus in Paris.