Join Erborian, an innovative cosmetics brand. As a Customer Service Assistant, you will be at the heart of the customer experience, managing commercial and logistical interactions with our retailers. You will work closely with internal and external teams to ensure optimal customer satisfaction. Ensure the entry, tracking, and coordination of customer orders, as well as the management of invoices, credits, returns, and exchanges. Be one of the operational contact points for a portfolio of distributor clients, respond to customer inquiries, and participate in dispute management. Use internal tools (SAP, CRM…) to ensure efficient and accurate order processing, and participate in the continuous improvement of customer service procedures. <span Profile Description:<br <br </span <p <strong Required Skills and Profile:</strong </p <ul <li Bac +2, BTS, DUT, Customer Relations, commercial management</li <li Previous experience desired in customer service or B2B sales administration, ideally in the cosmetics, pharmaceutical, or FMCG sector.</li <li Proficiency in MS Office and an ERP (SAP) is a plus.</li <li Strong interpersonal skills, service orientation, attention to detail, and ability to work in a dynamic environment.</li <li Strong writing skills</li <li Team spirit, autonomy, organization.</li <li Languages:</li <ul <li A <strong fluent command of French and Spanish</strong is required.</li <li A <strong professional command of English</strong is a significant plus.</li <li The position is open to Spanish-speaking profiles.</li </ul </ul CDI - Customer Service ADV (Spanish) F/H - Erborian at L’Occitane in Paris.