Join Coallia, an organization committed to helping the most vulnerable. As an Administrative Assistant, you will participate in the organization's social utility mission. You will be responsible for listening to callers, daily administration, and communication with partners and suppliers. The position is based in Alençon, with occasional travel within the department. You will benefit from numerous advantages, including remote work, 7 weeks of paid vacation per year, a Laforcade bonus, a company mutual insurance coverage of 60%, a time savings account, and benefits offered by the CSE. Conduct a brief assessment of the callers' situations, fill in the SI-SIAO tracking software, and manage calls. Provide information, direct callers to emergency accommodations and social monitoring systems, and relay information to the night team. Keep daily updates, distribute internal dashboards to partners, enter hotel registers, and update the activity tracking database. Organizational skills, rigor in task execution, ease in telephone communication, good mastery of IT tools, adaptability, ability to work in a team and network, capacity to report and raise issues when necessary, and the ability to adopt an ethical stance: discretion, neutrality, fairness, non-judgment, and kindness. Proficiency in foreign languages is a plus (English, Arabic…). A diploma at the bac + 2 level is desired, specializing in reception/administration. Experience: 1 to 2 years minimum in an administrative position. Administrative Assistant H/F at Coallia in Alençon.